Last updated: 1 January, 2025

These terms and conditions (“Terms” or “Agreement”) set out the basis upon which You may access and make use of, and the basis upon which we may supply, our Services to You from www.dreambet.io (the “Website”). Please be sure to read these Terms carefully as they form a legally binding contract between You and us.

1. DREAMBET.IO

• 1.1 Dreambet.io is operated by Bet on Alfa Limited, (hereinafter “Dreambet”, “Company”, “We” or “Us”), a company duly incorporated under the laws of Anjouan with the company number HE 237951, and registered office at Θεμιστοκλή Δέρβη, 3, Z/N, Cyprus., that based on a transitional arrangement, the Company is permitted to continue its operations under its valid Certification of Operation until the process of its license application (OGL/2024/1260/0234) has concluded.

2. Acceptance

3. General Notes

4. Accounts and Account Verification

5. Suspension and Closure

6. Jurisdiction and Restricted Territories

7. Deposits

8. Placing Bets / Wagers & Game Fairness

9. Withdrawals

10. Tax

11. Bonuses

12. Terms of Service and Authority

13. Prohibited Uses

14. Equipment

15. Fair Use

16. Software and Technology

17. Third-Party Content

18. Errors

19. Limitation of Liability

20. Indemnity

21. Changes to the Terms

22. Transfer of Rights

23. Severability

24. Waiver

25. Governing Law and Jurisdiction

26. Language

27. Entire Agreement

28. Contact Information

At Dreambet, we are committed to providing clear and transparent information about how we process your personal data. The present Privacy Policy, last updated on 31.05.2024, outlines our data processing practices. Whether you are visiting our website, making a deposit, or playing one of our games, our Policy explains how we use your personal data. We believe its important to inform you about your data privacy rights, how we share and obtain information about you, and how we use it to personalize the marketing you receive.

If we make any significant changes to this Policy, we will notify you appropriately. Please note that all our employees receive regular training on Information Security, are bound by confidentiality obligations, and must comply with internal policies and procedures when handling your information. We hope you find this page informative. However, if you have any concerns or questions about Data Protection, please dont hesitate to contact our Data Protection Officer at [email protected]. 

SUBJECT

At Dreambet, we hold the privacy and security of our customers personal information in the highest regard. We are committed to making the use of your personal data beneficial, uncomplicated and secure, and we assure you that we will keep your personal information protected at all times. We will always be clear and upfront with you about why we need to collect your personal information, and how it will be used. Furthermore, we will respect your wishes and choices, and explain your data privacy rights wherever applicable.

To ensure compliance with anti-money laundering practices, we require players to play through their deposited funds at least once before withdrawing them. Additionally, in order to verify a players identity when making deposits, we may require additional procedures such as a selfie with a document or identification. Casino management may request documents such as ID, payment systems, or utility bills in Latin or Cyrillic alphabet, and in the event that a player cannot provide such documents, we may request a video verification process where the player shows their documents.

As a part of our KYC (Know Your Client) procedure, we reserve the right to contact the client using the phone number provided in their account. Until the account is fully verified, no payouts will be processed.

WHAT PERSONAL INFORMATION IS GATHERED AND WHEN

While registering an account:

your personal details, such as your name, email address, postal address, telephone or mobile number, gender or date of birth;

photographic identification and proof of address documents (to carry out due diligence)

banking and financial details (to establish the source of funds where a transaction is involved)

your account login details, such as your username and password

Through your use of our Services:

information about how you interact with our products

information about your online browsing behavior on the Website please see our Cookies Policy for more details;

information about any devices you have used to access our Services (such as model, operating system, IP address, browser type, mobile device identifier)

recording phone calls  we may monitor or record phone calls with you. We might do this to check that we have carried out your instructions correctly; to resolve queries or issues; for regulatory purposes; to help improve our quality of service; to help us train our staff, or to help detect or prevent fraud or other crimes

information you shared with us voluntarily or else, made public, like social media profiles

Special categories of data

personal data collected by Dreambet  may include so-called special categories of data, such as data revealing health (responsible gambling related) (see Section Why do we collect your Personal Data and on what basis).

We have in place additional measures to protect your sensitive personal data and its confidentiality (see Section Security of your data and confidentiality).

WHY INFORMATION IS COLLECTED AND ON WHAT BASIS

We recognize the trust and confidence our customers place in us as a service provider. In return, Dreambet  is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalize and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.

Under the contract when it is necessary for the performance of a contract to which you are a party. Our T&Cs, which you have accepted at registration, set out the terms of the contract and the services we will provide:

To make our services available to you as part of our contract

to provide gaming and betting services, activities, or online content, to provide you with information about them and to deal with your requests and inquiries;

for service administration purposes, such as password reminders, service messages, such as site maintenance, updates to our Privacy and Cookies Policy or T&Cs, to let you know if your Dreambet  account has become dormant and to ask if you would like to use it again before we close it;

to process your transactions;

Under legitimate interests - It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.

To personalize your experience

to offer a more relevant, tailored service; for instance, we could use your playing history to provide personalized recommendations and products;

If you are signed in or subscribed to our marketing offers, you will receive a personalized service. If you dont want to receive these services you can unsubscribe from marketing offers, or disable personalization by contacting our Customer Service or sending an email to our Data Protection Officer.

To improve our services and products

to provide you with the most user-friendly online navigation experience;

for analysis and research purposes so that we may improve the services offered by Dreambet ;

testing new systems and checking upgrades to existing systems;

evaluating the effectiveness of marketing and for market research and training;

customer modeling, statistical and trend analysis, with the aim of developing and improving products and services.

To contact and interact with you

contact you about our services, for example by phone, email or post, or social media;

manage promotions and competitions you choose to enter;

invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by Dreambet  and by other organizations on our behalf (We carry out market research to improve our services, however, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice and this will not affect your ability to use our services);

Respond to your queries and complaints.

To make your game safer and more enjoyable

to deter, prevent or detect the use of third-party software in peer-to-peer gambling;

to deter, prevent, or detect any activities conducted in breach of our T&Cs;

to perform affordability checks to ensure you have sufficient funds to use our Services.

Special categories of data

We will only process such data if:

you have given us your explicit consent;

it relates to personal data which you have made public;

it is necessary for the establishment, exercise or defense of legal claims;

is necessary for reasons of substantial public interest, on the basis of European Union or Member State law.

INFORMATION SHARING 

Our policy is to generally not share your personal information with third parties outside of the Companys group for marketing purposes. However, there may be instances where we need to share your personal data with other companies or third-party service providers who perform services on our behalf, or with other third parties to fulfill our legal obligations. In certain circumstances, such as a merger or business sale, customers personal information may be included in the sale or transfer, and we will inform you prior to any such transfer of personal data. Rest assured that we take measures to ensure that any sharing of your personal information is done solely for the purposes outlined in this Privacy Policy.

We may share personal data with third parties in the following circumstances:

when ordered to do so by any regulatory body and/or under any legal provision contained in the governing law;

we may instruct and authorize the Financial Institution with which an Account Holders account is held to disclose any information as may be requested by the Regulator in respect of an Account Holders account;

in order to establish, exercise, or defend our legal rights;

for verification, affordability checks, and fraud detection purposes, we may transfer your personal data to third parties);

with service providers to enable us to provide our services, such as companies that help us with technology services, storing and combining data, and processing payments or providing relevant online advertising for our products and services;

with external auditors who may carry out independent checks as part of our accreditations;

to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement, we may have with you. If the transfer or sale goes ahead, the organization receiving your personal data can use your personal data in the same way as us;

to any other successors in title to our business; or

with the relevant regulator regarding the self-exclusion issues.

TERMS

We will only retain your information for as long as needed to fulfill the purposes for which they are collected.

While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Dreambet  Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:

to comply with legal obligations under EU/local laws (for example, anti-money laundering regulations, or licensing regulations);

to establish or defend legal claims (for example negligence claims) which could be made against us;

to comply with our contractual obligations and rights in relation to the information involved;

our legitimate interests where we have carried out balancing tests;

to comply with guidelines issued by relevant data protection authorities.

YOUR RIGHTS & CHOICES OVER YOUR PERSONAL INFORMATION

We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. If you wish to exercise these rights, you should contact our Data Protection Officer via [email protected]. These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information. In addition, you have certain rights relating to automated decision-making and profiling.

The personal information we ask for on registration is compulsory (unless indicated in the forms as optional) and we need it to be able to process your registration, contact you and comply with gambling and financial laws to which you are subject. Unfortunately, therefore, if you do not want to provide such personal information, you will not be able to use our services.

Right to access and rectify the information we hold about you. You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you that may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by email to our Data Protection Officer or by contacting Customer Services via [email protected]

Right to delete your data. In some circumstances, you can ask us to erase the personal information we hold about you (the right to be forgotten). This includes when:

the information is no longer necessary in relation to the purpose for which it was collected (as explained in our privacy notice);

if you previously gave consent to the use of your information, but decide to withdraw it and we cannot justify another legal ground for using it under data protection law;

we process your information based on our legitimate interests and we cannot demonstrate overriding legitimate grounds to continue processing the information;

we don’t have a lawful ground under data protection law to process your information;

the data has to be erased to comply with a legal requirement;

This right is subject to mandatory retention periods under EU/local laws.

Right to restrict processing. You have the right to ask us to restrict (block or suppress) the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be blocked to make sure the restriction is respected in the future. This right is available to you when:

you dispute the accuracy of the personal information (while we verify matters);

the processing is unlawful, and you object to the erasure of the information and request that we restrict processing instead;

we no longer need the data, but you require it to establish, exercise or defend a legal claim; and

we process your information for our legitimate business interests but you object and while we verify the grounds for continued processing.

Right to Data Portability. You have the right to receive personal information you provide to us, in a commonly used machine-readable format. This allows you to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a different provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right, however, and only arises when the processing of your information is:

based on your consent or where it is necessary for the performance of a contract, and

when the information is processed by solely by automated means

Right to object. Based on your particular situation, you can object to the processing of your personal information, that is:

based on our legitimate business interests (including profiling); or

done for research and statistical purposes

You also have the right to object to the use of your personal information for direct marketing purposes (including profiling).

Right to withdraw consent. When we rely on your consent as the basis to process your personal information  such as for sales and marketing communications  you have the right to withdraw your consent at any time. We will always strive to make it easy for you to withdraw consent by choosing an unsubscribe option in every communication you receive from us. If you find this isnt the case, then just get in touch with our Data Protection Officer via [email protected], and we will try to fix things as soon as possible.

Rights related to automated decision-making, including profiling. We sometimes use systems to make automated decisions based on your personal information. This helps us to make sure our decisions are quick, fair, efficient, and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the ability to use our services. We may use automated decisions making in the following situations:

tailoring products and services we may pace you in groups with similar customers (segments) to study and learn about preferences and your needs, and offer a more tailored experience for you;

detecting fraud - we use your personal information to help decide and detect if your account may be being used for fraud or money laundering. If we think there is a risk of fraud, we may block or suspend the account;

opening account - when you open an account with us, we check that the product or service is relevant to you, based on what we know. We also check that you meet the conditions needed to open the account. This may include checking age, residency, nationality, or financial position;

risk assessment connected to your bet.

Data protection law seeks to safeguard individuals against harm that may arise from decision-making - including profiling - that takes place without human intervention. You have the right not to be subject to a decision - including profiling - when it is based on the automated processing of your personal information and it has a legal effect or a similarly significant effect on you.

Please note that the right does not apply when the processing is:

necessary for entering into or for the performance of a contract with you; or

when it is authorized by law; or

when it is based on your explicit consent.

Any requests relevant to this Section must be addressed to our Data Protection Officer via [email protected]

We will respond to any of your requests relevant to this Section without delay and within one month of receipt of the request. Upon prior notice, this period may be extended by a further one (1) month if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification.

If your request does not meet the requirements of the data protection law, we reserve the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action; or (b) reject your request.

SECURITY OF YOUR DATA AND CONFIDENTIALITY

We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through Dreambet is treated securely and in line with this Privacy Policy and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorized access and improper use.

Our payment providers encrypt your credit card details. We are dedicated to protecting our customers’ confidential information and, as part of doing so, we are collaborating only with top payment providers.

The security of our systems and applications is tested several times per year by third-party security experts. Furthermore, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions. We have a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that Dreambet remains a secure playing field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you have any doubts about the activity on your accounts, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.At Dreambet, we take your privacy seriously and use industry-standard security measures to protect your personal information. To ensure the security of your data, we use Secure Socket Layer (SSL) technology to encrypt your data when it is transmitted over the internet. This encryption technology helps prevent unauthorized access to your personal information, including your name, address, and payment details. We also regularly monitor and update our security measures to ensure that your data is protected from any potential threats. Rest assured that we are committed to maintaining the confidentiality and integrity of your personal information, and we will always strive to keep your data safe and secure.

COMPLAINTS

If you wish to raise a complaint about how we have handled your personal data, you can contact us to have the matter investigated by emailing our Data Protection Officer via [email protected] If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to your national data protection regulator.

CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes in the way we work or the way our work is regulated - so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to Dreambet or use our Services in any way. Otherwise, by continuing to do this, you will be deemed to have accepted the changes to the Privacy Policy. You can also delete your Dreambet account at any time. Suppose significant changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information. In that case, we will provide a more prominent notice (including, for certain services, notification of Privacy Policy changes by email). You will be required to expressly accept such a change in order to continue using the Services and the change will apply immediately following your acceptance thereof.

YOUR OBLIGATIONS

By using Dreambet services and by providing your personal data, you acknowledge that you are required to provide your actual, accurate, and complete data as requested by Dreambet. Furthermore, you must inform us of any changes to your information so as to ensure it is kept up-to-date and accurate. If you are found to be in breach of your obligations or if we have reasonable suspicion that the information you provide is false or incomplete or in any way contrary to Data Protection Law or this Privacy Policy, we retain the right to reject your application for registration or to suspend or terminate your account immediately without notice. In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account.

Last updated: 1 January 2025

Please read this information carefully for your own benefit.

Dreambet.io is operated by Bet on Alfa Ltd. Bet on Alfa has its office registered in Cyprus (Θεμιστοκλή Δέρβη, 3).

Interpretation and Definitions

Interpretation

The words with an initial capital letter have meanings defined under the following conditions.

The following definitions shall apply equally whether they appear in singular or plural form.

Definitions

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bet on Alfa LTD.
• Service refers to the Website.
• Website refers to dreambet.io.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling and Self-Exclusion

Responsible Gambling

For most of our users, gambling is a form of entertainment that brings enjoyment and excitement. However, we recognize that for some individuals, it can lead to harmful consequences. In the field of medicine, compulsive gambling has long been acknowledged as a serious mental health disorder.

From the outset, we have been mindful of this issue and are committed to providing assistance wherever possible. Our approach to “Responsible Gambling” involves a range of proactive measures designed to help minimize the risk of negative outcomes associated with gambling. When such issues do arise, we also take meaningful steps to address them.

Education and awareness about the potential risks of gambling are key tools in helping our users maintain control over their behavior and make informed decisions.

Information and Contact

Our Support Team is available to assist you via email at any time, free of charge:

• Email: [email protected]

Our Support Team will, of course, never disclose any of your personal information to third parties without your explicit permission.

Additionally, if you are concerned that you may already have a gambling addiction, you can take a self-assessment at:
https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

You can also find further details regarding gambling addiction at:
https://www.begambleaware.org/safer-gambling/

Helpful Tips for Responsible Gambling at Dreambet.io

• Set a deposit limit: Before beginning to gamble, consider your financial situation and determine how much you can responsibly afford to spend. Only gamble with amounts that are intended for leisure and enjoyment.
• Avoid chasing losses: Refrain from taking excessive risks in an attempt to recover previous losses. Gambling should be viewed as a form of entertainment, not a way to generate income.
• Establish a time limit: Set a time limit for your gambling sessions and stick to it. Remember, gambling should be balanced with other interests and should not become your sole hobby.
• Play responsibly: It’s best not to gamble when feeling highly stressed, depressed, or overwhelmed. Also avoid gambling while under the influence of medication, drugs, or alcohol.
• Take regular breaks: If you start to feel fatigued or find it hard to concentrate, take a break from gambling.
• Maintain only one account: To help you better track the time and money you spend on gambling, it is strongly recommended to use only one account per person.

Self-Exclusion

If you have been diagnosed with a gambling problem or simply wish to refrain from gambling for personal reasons, we are here to support your decision to avoid activities that may not be in your best interest. “Self-Exclusion” refers to voluntarily restricting your own access to all gambling-related services. Once initiated, this restriction cannot be lifted until the designated period has passed.

If you would like to activate self-exclusion, please contact our support team and specify a duration between 6 months and 5 years. Our team will guide you through the process and inform you of any further requirements.

• Email: [email protected]

Please be aware that self-exclusion is binding for the selected timeframe and cannot be reversed, in order to protect your well-being.

While under self-exclusion, creating a new account is strictly prohibited. Any attempt to register a new account during this period breaches our Terms of Service and may lead to the permanent suspension of your original account.

I forgot my password. What should I do?

For security reasons, we do not keep a record of your password. You will need to click on the ‘Forgot Your Password?’ option which you will find just underneath the box asking for your password. You will then be requested to answer the ‘Secret Question’ that you submitted upon registration. You should receive a message saying ‘Your password has now been changed. You may now log in to the Casino.’ Another email will be sent to your registered email address confirming your new password.

How can I verify my account?

Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!

My game is stuck. How can I close Dreambet?

If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.

While logging in, I received the error message 'Player already connected'

If you are unable to log in to the download version of Dreambet, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.

While trying to open the Cashier I received an error message 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site'.

To configure the pop-up blocker from Internet Explorer, follow these steps:

Click Start, point to All Programs, and then click Internet Explorer.
On the Tools menu, click Internet Options.
Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
Click Apply, and then click OK.

To configure the pop-up blocker in Google Chrome, follow these steps:
Click the Chrome menu on the browser toolbar.
Select Settings.
Click Show advanced settings.
In the Privacy section, click the "content" settings button.
In the Pop-ups section, select Allow all sites to show pop-ups.
Click Apply and OK. Then restart your browser.

How do I claim my free bonus?

Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!

On which games can I play with my bonus?

Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.

Where can I check my bonus wagering requirements?

You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy to avoid any confusion.

 

What methods can I use to deposit money into my account?

Once you are ready to play with real money, you will find that depositing at Dreambet couldn't be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier. Availability depends on your country.

I’ve just requested a withdrawal. Do I need to send any documentation?

As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:

Utility bill no older than 6 months;
Copy of the front of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden);
Proof of ID (passport, driving licence, etc. );
If you are withdrawing to an e-wallet account, please provide us with your account number/email address attached to the account.

We check documents as quickly as possible, usually in less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.

How long will it take to receive my withdrawal?

Our lightning withdrawals means you'll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.
For a complete timetable of when you should expect to see your funds in your account, please visit the "Withdraw" section of the "Cashier".

I received the error message: You cannot withdraw while having active bonuses, please contact support to resolve this issue. What should I do?

If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the "Bonuses" section of the "Cashier". Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.

Can I set limits on my play at Dreambet?

Yes, you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the “Personal Settings” section of the “Cashier”. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the “Account Limitations” section. Please refer to our Responsible Gaming page for more details.

How will I know if there are any fees for processing at Dreambet?

If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.

Is Dreambet a safe place to play?

Dreambet is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions.

How safe are my personal details at Dreambet?

Dreambet goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocol (The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than Dreambet while it is being transmitted between you and Dreambet.

On which platforms is Dreambet available?

You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smartphones.

Which game providers are available at Dreambet?

Dreambet offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!

ACCOUNTS, PAYOUTS, & BONUSES OF DREAMBET.IO 

ACCOUNTS

In order for you to be able to place wagers using any of the Websites, you must first register with DREAMBET.IO and open an account. You are allowed to have only one (1) account. Only one account for each household, IP, and PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting support at [email protected]. If a new account is opened, the old account will be closed. If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked for access. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any forgotten password. It is your sole responsibility to ensure that the information you provide is true, complete and correct. As part of the registration process you will have to choose your username and password for your login into the Website. It is your exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. Casino is not responsible for any abuse of your account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties. Kindly note that withdrawals have to be made to the same method that you deposited with. All information that you provide to Dreambet during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify Dreambet of any change of such information. You are not allowed to transfer funds from your account to other players or to receive funds from other players into your account, or to transfer, sell and/or acquire, user accounts. Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in error. In all these cases Casino reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake made re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error. Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to Dreambet. Should the user fail to fulfill the obligations stated in this clause, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user. Dreambet reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. Dreambet reserves the right to terminate and/or change any games or events being offered on the Website.

PAYOUTS

The minimum amount for withdrawal is Euro 50 or its equivalent unless specified otherwise. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments. If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you before we become aware of the error, the incorrectly paid amount will, without prejudice to other remedies and actions that may be available at law, constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately via email. You acknowledge that the funds are consumed instantly and the Casino does not provide refunds or cancellations. DREAMBET.IO reserves the right to payout substantial wins in monthly installments. We reserve the right to carry out verification procedures for each client at first withdrawal. Such verifications may include copies of a players passport, national identity card, copies of a players utility bills, and/or copies of the debit/credit cards used to deposit. It is the responsibility of the Player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player. To make a withdrawal, a player must play through their active deposited amounts at least once before the withdrawal. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the players residence. The Website supports payouts via Original Credit Transfer (OCT) from Visa, and via Payment Transfer from Mastercard. Please note that, even for supported countries, the Website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion. In the unlikely event of a player depositing cryptocurrency funds to another cryptocurrency network address, such as, but not limited to, sending BTC to a BCH address, the Casino will not attempt to recover the amount unless it exceeds €5000. In such cases, a fee of 0.1 BTC will be charged to recover the lost funds to cover expenses to pursue the recovery. However, the recovery of the funds cannot be guaranteed. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casinos payment processing system. Withdrawal processing times can take up to 24 hours. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used. You acknowledge that withdrawals via Bank Transfers can, in exceptional cases, be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino. The maximum withdrawal amount processed to a player is 2,500 Euro per day, 7,500 Euro per week, and 15,000 Euro per month, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casinos sole discretion. If you win more than 15,000 Euro, the Casino reserves the right to divide the payout into monthly installments of a maximum of 15,000 Euro until the full amount is paid out. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your account. This could include, but is not limited to, a selfie with a document or form of identification. In order to verify the players account, Casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet. In case the player doesnt have the opportunity to provide documents in the above-mentioned alphabets, the Casino reserves the right to demand video verification where the player shows his/her documents. We reserve the right to make a phone call to the number provided in your account, which, at our own discretion, can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. You acknowledge that withdrawals via bank transfers can, in exceptional cases, be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino and are limited to the equivalent of 16 EUR. We are not a financial institution and should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.

BONUSES

All bonus offers are strictly limited to one per person and their family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account or one electronic device (computer, mobile phone, tablet, etc.). All players can take advantage of the bonuses, except for those cases when the bonus has country restrictions and the player is a citizen of one of these countries. Players from Sweden are not allowed to receive bonuses or participate in any kind of promotional programs, receive VIP rewards, or exchange comp points. The player is not allowed to abuse the bonus offers. In case of such abuse, the Casino has the right to prohibit the player from receiving any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it. The player is not allowed to perform any fraudulent actions while playing with an active bonus in order to fulfill the wagering requirements of the bonus. The Casino reserves the right to cancel all the players winnings. All the bonuses have a minimum deposit requirement for obtaining the bonus, a limitation of the maximum possible bonus amount, wagering terms, a limitation of the maximum amount of bets while wagering, and time limitation of bonus life, unless otherwise indicated. Any issued bonuses are, by default, limited to a maximum bet during wagering: 5 EUR, 100 TRY, 7,5 NZD, 10 CAD/AUD, 100 CZK, 90 ZAR, 10 BGN, 40 DKK, 40 HRK, 25 RON, 50 NOK, 1950 HUF, 5 CHF, 0.027 LTC, 0.00019 BTC, unless otherwise specified. The max bet limit includes bet doubling after a game round has been completed, as well as bonus rounds purchased within the game. The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules. All bonuses, unless otherwise specified, need to be wagered 40 times before the funds can be withdrawn. All the bonuses are sticky. This means that you cannot request your withdrawal until wagering requirements are fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus is also lost. The validity of the bonus is 14 days from the moment it was received, unless otherwise indicated. At the end of the bonus period, if the bonus remains valid and the conditions of wagering are not met, all bonus money and winnings are void. The player can request a withdrawal of their deposit before meeting the requirements for bonus wagering. In this case, the amount of the bonus and winnings are void, and the remaining funds, if any, are paid to the player. The player has the right to cancel any bonuses without proceeding to their wagering, without any loss of their own funds. Only one bonus can be activated at a time. The deposit bonuses cannot be combined. The player has the right to refuse any bonuses from the Casino. Delaying any game round in any game, including Free Spins features and bonus features, to a later time when you have no more wagering requirements and/or performing new deposit(s) while having Free Spins features or bonus features still available in a game, is prohibited. Please note that not in the case of all games is a bet amount fully taken into account when wagering the bonus. 100% of the bet is taken into account when playing slots, except for the slots below. Playing for bonuses is not available in the following slots: Aztec Emerald, Fruit Loop, Scarab Treasure, Princess of Pearls, Wild Hearts (Amatic); Rocket Dice, Blackjack Surrender, Plinko, Zorro Wild Heart (Bgaming); Surfin’ Reels, Wombaroo (Booming games); Dr. Jekyll & Mr. Hyde, Fruitbat Crazy, Max Quest: Wrath of Ra, Lava Gold, Pinocchio, Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Take the Bank, Take Olympus, Take Santa’s Shop, Tens or Better, The Hive!, The Mystic Hive, Three Card Rummy, Triple Edge Poker, Vip European Roulette, WhoSpunIt Plus, Zoom Roulette (BetSoft); Ninja (Endorphina); 1429 Uncharted Seas, Hope Diamond (Epic Media); Deep Blue Jackbomb, Lines of Magic (Felix Gaming); Fluffy Rangers, Rocket Stars (Evoplay); Egyptian Dreams Deluxe, Jellyfish Flow, Knockout Football, Knockout Football Rush, London Hunter, Magic Oak, Presto!, Pumpkin Patch, Santa’s Village (Habanero); Ambience, Mega Boy, Roo Riches, Super Fast Hot Hot Respin, Tree of Fortune, Vegas High Roller (iSoftbet); Bangkok Dreams, Crystal Cavern, Dino Odyssey (Kalamba); Bastet and Cats (Mascot); Dead or Alive, Dead or Alive 2, Dead or Alive 2 Feature Buy, Devil’s Delight, Lucky Angler, Reel Rush 2, Reel Steal, Robin Hood: Shifting Riches, Scudamore’s Super Stakes, Serengeti Kings, Single Deck Blackjack Professional Series, Street Fighter II: The World Warrior Slot, The French Roulette, Rome: The Golden Age, The Wish Master, TXS Hold’em Professional Series, Wilderland (NetEnt); Book of Shadows (Nolimit City); Myths of Bastet (Onlyplay); Baker’s Treat, Eye of the Kraken, Golden Legend, Happy Halloween, Hugo 2, Mahjong 88, MULTIFRUIT 81, Pearls of India, Pimped, Rage to Riches, Royal Masquerade, Sea Hunter, Tower Quest (Play’n’Go); Solar Temple, Solar Queen, Solar King (Playson); Age of the Gods: Ruler of the Seas, Shields of Rome, Storms of Ice Power Play Jackpot, Wild Lava, Savage Jungle, Viking Runecraft (Playtech); 3 Kingdoms – Battle of Red Cliffs, Bronco Spirit, Cash Elevator, Dragon Kingdom - Eyes of Fire, Golden Beauty, Jade Butterfly, Jungle Gorilla, Queen of Gold, The Champions (Pragmatic); Jammin’ Jars 2, Wild Swarm, Wizard Shop (Push Gaming); 3 Tiny Gods, 300 Shields, Africa X UP, African Quest, Agent Valkyrie, Age of Conquest, Alchemy Blast, Astro Legends: Lyra and Erion, Art of the Heist, Augustus, Beautiful Bones, Bikini Party, Book of Oz, Bookie of Odds, Break Da Bank Again Respin, Castle Builder, Castle Builder II, Cool Buck, Craps, Dragon Dance, Elite of Evil:Portal of Gold, Forsaken Kingdom, Gems Odyssey, Gods Of Power, Goldaur Guardians, Golden Stallion, Hot Ink, Le Kaffee Bar, Lil Devil, Lucky Clucks, Magic of Sahara, Medusa, Monster Blast, Peek-a-Boo - 5 Reel, Pets Go Wild, Rabbit in the Hat, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Scrooge, Sisters of Oz WOWPOT, Spectacular Wheel of Wealth, Stardust, Sweet Chilli, Tomb Raider - Secret of the Sword, Tomb Raider, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Village People Macho Moves, Wheel of Wealth Special Edition, Wheel of Wealth, Wild Orient, Zombie Hoard (Quickfire); Skulls Up! (Quickspin); 5 Families, Ancients Blessing, Aztec Spins, Bombuster, Diamond Blitz, Dynamite Riches, Lucky Fridays, Spin Town, Three Musketeers, Reel Heist, Well Of Wishes (Red Tiger); 3 Secret Cities, Book of 99, 100 Bit Dice, Deep Descent, Frequent Flyer, Hellcatraz, Kingmaker, Lil Devil, Marching Legions, Royal Mint, Slot Vegas Megaquads, Trail Blazer, Wizard Shop(Relax); 1 Reel Egypt, 1 Reel Fruits, 1 Reel Halloween, 1 Reel Monkey, 1 Reel Xmas, Cupids Strike 2, Divine Forest, Lemur Does Vegas, Summer Splash, Mines of Gold, BlackJack (Spinomenal); 1429 Uncharted Seas (Thunderkick); Crypts of Fortune, Mining Factory, Victoria Wild (TrueLab); Alchymedes, Ancient Eclipse, Cauldron, Cazino Cosmos, Dark Vortex, Dwarf Mine, Double Dragons, Football Glory, Hammer of Gods, Holmes and the Stolen Stones, Jackpot Raiders, Johnan Legendarian, Jokerizer, Legion Hot 1, Ozwin’s Jackpots, Robin Sherwood Marauders, Spina Colada, The Hot Offer, The Dark Joker Rizes, The Royal Family, Towering Pays Valhalla, Tut’s Twister, Vikings go to Hell, Vikings go Berzerk, Wicked Circus, Wolf Hunters (Yggdrasil); 9 Lions, Black Horse, Black Horse Deluxe, Butterfly Lovers, Hot 777, Hot 777 Deluxe, Larry The Leprechaun, Reel Hero, Relic Huntersand the Book of Faith, Sonic Reels; alle Jackpot Spilleautomater. All card games, roulette, poker, and video pokers contribute to 5% of the bet. Games with live dealers are not involved in wagering. When gambling with bonus funds, all the winnings requested for withdrawal pass a check prior to payment processing. The Casino reserves the right to request the user to confirm their personal data and payment method data as a result of the check. The Casino has the right to revoke any bonuses and winnings, as well as confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules. The Casino reserves the right to amend and supplement these terms at any time. The use of bonus funds, purely to progress through the bonus stages, is prohibited. For example, when bonus or cash funds are used purely to progress through the bonus stages (for example, collecting 9 out of 10 coins to reach that bonus feature), and then final stages (for example, playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost, or wagering has been met and converted to cash. All bonuses are accrued at CET time. If a player is in a cooling-off period at the time of winning, no prize will be awarded.

WELCOME PACKAGE

All promotions are available only to those who have completed their Welcome Package bonuses, including wagering. If you received an increased Welcome Bonus, you do not need to have completed wagering before you can accept other promotions. To get the first/second/third deposit bonuses, your deposit needs to be at least 20 EUR, 50 TRY, 20 CAD/AUD, 25 NZD, 500 CZK, 350 ZAR, 40 BGN, 150 DKK, 150 HRK, 100 RON, 0,00075 BTC. The maximum first/second/third deposit bonus amount is 150 EUR, 2770 TRY, 225 CAD, 250 NZD, 225 AUD, 3330 CZK, 2600 ZAR, 290 BGN, 1150 DKK, 1130 HRK, 740 RON, 1500 NOK, 56910 HUF, 150 CHF, 0.812 LTC, 0.0055 BTC. Players can use their Free Spins in Gates of Olympus, or alternative slots: Aztec Magic, Aztec Magic Delux, Johnny Cash, Platinum Lightning, and Platinum Lightning Delux slot games by BGaming. After the first deposit, players will get 50 Free Spins every day for the next 5 days. Free Spin activation duration is 3 days. Free Spin duration and Free Spin result duration are 7 days. The deposit and linked bonus have to be wagered 30x each. The maximum win resulting from first/second/third deposit Free Spins is 50 EUR, 920 TRY, 70 CAD, 75 NZD, 80 AUD, 1300 CZK, 860 ZAR, 100 BGN, 370 DKK, 375 HRK, 245 RON, 500 NOK, 18970 HUF, 50 CHF, 0.270 LTC, 0.0019 BTC. The maximum win resulting from sign-up Free Spins is 50 EUR, 920 TRY, 70 CAD, 75 NZD, 80 AUD, 1300 CZK, 860 ZAR, 100 BGN, 370 DKK, 375 HRK, 245 RON, 500 NOK, 18970 HUF, 50 CHF, 0.270 LTC, 0.0019 BTC. All bonuses that are part of the Welcome Package are valid for 7 days. All Welcome Package bonuses are credited to the players account automatically, without any promo codes. If a player uses any promo codes for a Welcome Package bonus, he won’t receive it. Winnings from Welcome Offer Free Spins have to be wagered 35 times.

SPORTSBOOK WELCOME PACKAGE

1. Promotion is available for new players who have registered at WBbetz and is valid only for the first 3 deposits.

Customers can claim the Sportsbook Welcome Package as follows:

bonus-t-&-c.1st_deposit_bonus

b. 2nd deposit bonus of 75% up to 150 EUR, 225 CAD, 225 AUD, 750 PLN, 3750 CZK, 300 BGN, 60000 HUF, 1500 NOK, 750 RON or equivalent, unless otherwise specified.

c. 3rd deposit bonus of 50% up to 200 EUR, 300 CAD, 300 AUD, 1000 PLN, 5000 CZK, 400 BGN, 80000 HUF, 2000 NOK, 1000 RON or equivalent, unless otherwise specified.

2. Max bonus amount: 450 EUR, 675 CAD, 675 AUD, 2250 PLN, 11250 CZK, 600 BGN, 180000 HUF, 4500 NOK, 2250 RON or equivalent, unless otherwise specified.

3. Min deposit:15 EUR, 22 CAD, 22 AUD, 75 PLN, 375 CZK, 30 BGN, 6000 HUF, 150 NOK, 75 RON or equivalent, unless otherwise specified.

4. To claim the bonus, the customer has to select the bonus before making a deposit.

5. The bonus must be wagered with multiple bets 5 times on the sportsbook. All accumulators with 3 or more events are accepted. The odds of each event should be 1.4 or higher.

6. The bonus must be wagered within 14 days.

7. All bets placed using bonus balance must first be settled before the transfer of bonus balance to actual balance can take place. Voided and cashed-out bets do not count towards wagering requirements.

8. All bonuses and winnings will be deducted from the account once the bonus expires.

9. The bet from bonus balance will automatically activate when all wagering conditions are done.

10. If all wagering conditions are not done the bet will be placed from real money balance. If the bet amount is greater than the bonus amount and all wagering conditions are made, the rest of the bet amount will be debited from the real balance and all winnings will go to the bonus balance.

11. WBbetz reserves the right to cancel the offer or amend its Terms and Conditions at any time without prior notice.

12. Betting Terms apply.

13. Terms & Conditions apply.

LOYALTY FREE SPINS

The maximum you will ever be able to withdraw from play with funds associated with a no-deposit bonus or Free Spins is 50 EUR, 920 TRY, 70 CAD, 75 NZD, 80 AUD, 1300 CZK, 860 ZAR, 100 BGN, 370 DKK, 375 HRK, 245 RON, 500 NOK, 18970 HUF, 50 CHF, 0.268 LTC, 0.0019 BTC. The maximum win restriction persists after the completion of the wagering requirement.

HIGH ROLLER BONUS

To get the high roller bonus, your deposit must be at least 300 EUR / 450 AUD / 600 BGN / 450 CAD / 300 CHF / 300000 CLP / 7500 CZK / 3000 DKK / 3000 HRK / 120000 HUF / 3000 NOK / 450 NZD / 1500 PEN / 1500 RON / 3000 SEK / 9000 TRY / 6000 ZAR / 1500 PLN / 1500 BRL / 6000 MXN / 300 GBP / 5.29758 LTC / 0.00574015 BTC The maximum high roller bonus amount is 500 EUR / 750 AUD / 1000 BGN / 750 CAD / 500 CHF / 500000 CLP / 12500 CZK / 5000 DKK / 5000 HRK / 200000 HUF / 5000 NOK / 750 NZD / 2500 PEN / 2500 RON / 5000 SEK / 15000 TRY / 10000 ZAR / 2500 PLN / 2500 BRL / 10000 MXN / 500 GBP / 8.82930 LTC / 0.00956692 BTC. To wager the bonus, you need to make bets of 40 times the bonus amount. The bonus is available every 30 days for players who have already used all the Welcome Package bonuses. Weekly/monthly withdrawal limits don’t refresh with the start of a new week/month but every 7/30 days accordingly. The bonus is not available for Finnish players.

BET & GET!

To Qualify:

- Players must agree to participate
- Minimum wager odds: 1.40
- Bet type: Single, Multiple
- Betting Terms apply
- Offer valid once a week per customer

Freebet conditions:

- Freebets can be used in multiple bets with minimum odds of 3 and with a minimum event count of 3
- The maximum award for any user per week is 20 EUR
- Freebets will be credited each Monday after 10:00 (UTC)
- The freebet will expire in 7 days if unused

How it works:

- If your total bets are worth 50 EUR or more, you get a 5 EUR freebet
- If your total bets are worth 100 EUR or more, you get a 10 EUR freebet
- If your total bets are worth 200 EUR or more, you get a 20 EUR freebet

WEEKLY FREEBET

To Qualify:

- Freebet received for the first losing bet between Tuesday, 00:00 (UTC) and Thursday, 23:59 (UTC) of each week
- A losing bet of 10 EUR or more = a EUR 5 freebet
- A losing bet of 30 EUR or more = a 15 EUR freebet
- A losing bet of 50 EUR or more = a 20 EUR freebet
- A losing bet of 100 EUR or more = a 50 EUR freebet
- A losing bet of 500 EUR or more = a 100 EUR freebet

Freebet terms:

- The received freebet is valid for 3 days
- To win back the received freebet, the player must make bets on any sports event
- Minimum oress freebets: 2.50
- Minimum number of events in an express bet: 3
- Minimum odds for each event: 1.40

BIG SPORTS FREEBET

To Qualify:

- Activate the bonus code OCT1 in cashier when making a deposit
- Receive a freebet worth 35% of the deposit to a maximum of 500 EUR
- Each player can receive only one freebet in the period between Friday and Sunday

Freebet terms:

- The received freebet is valid for 3 days
- To win back the received freebet, the user must place bets on any sport events at the weekend.
- Bet type "express": minimum odds of 2.75
- Minimum number of events in multiple bets: 3
- Minimum odds for each event: 1.40
- Promo is valid from Friday, 00:00 (UTC) to Sunday, 23:59 (UTC)

Nations League Freebet

To Qualify:

- A losing bet of 20 EUR or more = a 10 EUR freebet
- A losing bet of 100 EUR or more = a 50 EUR freebet
- A losing bet of 200 EUR or more = a 100 EUR freebet
- A freebet will be issued for the first qualifying losing bet.
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bonus-t-&-c.Only_real_money_bets_will
bonus-t-&-c.Promotion_runs_from

Freebet terms:

- The received freebet is valid for 5 days
- To win back the received freebet, the player must make bets on any sports event
- Minimum odds of express freebets: 2.75
- Minimum number of events in an express bet: 3
- Minimum odds for each event: 1.40

KYC POLICY OF Dreambet.io 

We are committed to complying with the Know your customer principles to prevent financial crime and money laundering. To verify the identity and location of a user, we may request any KYC documentation we deem necessary at any time. Until the identity is sufficiently determined or for any other reason based on the legal framework, we reserve the right to restrict the service, payment, or withdrawal. We perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions based on a risk-based approach. We utilize three stages of due diligence checks, depending on the risk, transaction, and customer type: SDD simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds CDD customer due diligence is the standard for due diligence checks, used in most cases for verification and identification EDD Enhanced Due Diligence is used for high-risk customers, large transactions or special cases. You may be required to provide different types of documents and information, depending on the screening type.

Documents

Below you can find different types of documents and information that can be requested from you (Documents) depending on the screening type indicated above: The minimum identification data set includes: full name; date of birth; permanent residence address; identification number; The actual identification documents are: actual passport/ID card; document confirming the clients permanent residence address at the given time (utility bill, bank account statement status, etc.) not older than 6 months. Additional identification documents are: additional national identity card (drivers license, military ID, etc.); photos of a user with an open passport against the background of his face (readable); bank card front photo (5 first and 4 last digits, owners name, and expiry date, readable).. The documents provided might not be approved for the following reasons: address/name on documents do not match with account name/address; illegible documents or copies; damaged documents; documents not confirming the users age, name, or other required information; unreadable documents; not acceptable documents (for example, a user sends a copy of a document that is not on the accepted documents for ID verification or a copy of mail envelope instead of an actual utility bill); any other reasons employees or contractors of the Company shall deem appropriate. Once Documents are uploaded, the user will get a Temporarily Approved Status and the documents will now be on our side. The KYC Team will have 24 hours to go over them and email the user about the outcome: (1) Approved; (2) Rejected; (3) More information needed (with no further change in Status); Users with Temporarily Approved Status can normally use the platform but their right to complete any withdrawals is limited. Upon the results of the Documents analysis, the Company makes a final decision. When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user. In the event, the user fails to pass a KYC check successfully, then he cannot make additional deposits or withdrawals of any amount. If a user has passed the KYC process successfully then prior to any withdrawal, there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform. Under no circumstances may a user transfer funds directly to another user.

Last updated: 1 January 2025

Introduction

dreambet.io is a brand name of Bet on Alfa Limited, Dreambet.io is operated by Bet on Alfa Ltd. Bet on Alfa, which has its office registered in Θεμιστοκλή Δέρβη, 3, Z/N , Cyprus. References in this policy to \"the Company\", \"We\", \"Us\" or \"Our\" means Bet On Alfa Ltd.

Objective of the AML Policy

We seek to offer the highest security to all of our users and customers on Dreambet.io. For that, a seven-step account verification is done in order to ensure the identity of our customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into account that depending on the nationality and origin, the payment method and withdrawal method, different safety measurements must be taken. dreambet.io also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.

Dreambet.io is committed to high standards of anti-money laundering (AML) according to EU and other international guidelines, compliance, and requires management and employees to enforce these standards in preventing the use of its services for money laundering purposes.

Definition of Money Laundering

• The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person's or company's action;
• The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;
• The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;
• Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counseling the commission of any of the actions referred to in points before.

Scope of Money Laundering

Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

Organization of AML at Dreambet.io

In accordance with AML legislation, the board of directors of Bet on Alfa Ltd is responsible for the prevention of money laundering on Dreambet.io.

AML Policy Changes and Implementation Requirements

Each major change to the Dreambet.io AML policy is subject to approval by the managing director of Bet on Alfa Ltd.

Know Your Customer and Transaction Monitoring

Dreambet.io will apply appropriate user due diligence and ongoing monitoring measures required by law. Dreambet.io will endeavor to prevent users from engaging in illicit or otherwise unauthorized activity. Dreambet.io uses a combination of software development and service agreements enforced through internal operational features to ensure compliance with applicable law.

Customer Due Diligence (CDD)

Dreambet.io has adopted a risk-based CDD approach to understand the nature and purpose of the user's relationship with the Dreambet.io platform in order to develop a customer risk profile. In doing so, Dreambet.io collects documentary and non-documentary information at account-opening:

• Collecting baseline information (e.g., wallet address, email address) at account creation through Dreambet.io’s user onboarding portal;
• Monitoring the risk profile associated with the underlying cryptocurrency wallet used to fund the user's account;
• Maintaining records of the information used to identify the user;
• Determining if a user appears on any list of known or suspected terrorists or terrorist organizations provided to financial institutions based on collected information.

The above steps are operationalized using specific measures outlined previously.

Enhanced Due Diligence and Ongoing Monitoring

Dreambet.io performs ongoing monitoring on its users in order to detect behaviors or indicators that might raise suspicions regarding money laundering and terrorism financing practices. Dreambet.io has implemented a set of red flag indicators that trigger further assessment of customer information. When triggered, user accounts will be suspended, and enhanced due diligence pursued, including but not limited to:

• Full legal name;
• Country of citizenship;
• Permanent address (residential/business street address for individuals or principal place of business/local office for entities);
• Identification number (taxpayer identification number, passport number, alien identification card, or other government-issued identification document);
• Identification document;
• Source of funds and source of wealth.

Dreambet.io may use third-party providers to verify any of the above information as necessary.

Acceptance Policy

Dreambet.io will not accept and will block users who:

• Do not provide the requested identification information;
• Provide fake identification documents;
• Attempt to deceive about their location;
• Are from restricted or prohibited jurisdictions;
• Are subject to U.S., EU, or other global sanctions or watch lists;
• Are gambling addicts or have mental health issues;
• Use funds originating or exchanged in restricted jurisdictions;
• Dreambet.io reserves the right to block and suspend users for other reasons at its discretion.

Transaction Monitoring

Dreambet.io conducts ongoing monitoring using in-house and third-party systems to detect and report unusual activity, implementing additional controls as necessary:

• Identification of unusual activity through monitoring and external inquiries;
• Alert management processes to investigate and document suspicious activities.

Specific measures include:

• Transaction monitoring for sanctioned or prohibited jurisdictions, with discretionary due diligence requests at withdrawals, manual and automated monitoring, and actions against prohibited jurisdiction funding;
• Monitoring of account activities for unusual size, volume, or patterns;
• Anti-mixing measures to detect suspicious deposit or withdrawal patterns;
• Withdrawal threshold KYC requirements for higher-risk accounts.

Reporting

• Dreambet.io reports suspicious transactions in compliance with national laws;
• Customers linked to sanctions, money laundering, or terrorism financing will be reported to regulators;
• For inquiries regarding AML and KYC policies, contact us at [email protected].

DISPUTE RESOLUTION POLICY OF dreambet.io 

COMPLAINTS

The player may contact our Customer Service at [email protected] in order to send Us any complaints regarding our services. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services. Complaints are handled in the support department and escalated in the organization in case support personnel do not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level. If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority, or the licensing regulator listed on the Website. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your account.

ARBITRATION

Our Terms and Conditions shall be governed by the Laws of Anjouan. The parties agree that any dispute, controversy or claim arising out of or in connection with the Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Anjouan.

FAIRNESS & RNG TESTING METHODS  OF dreambet.io 

Online gambling should be fair. And while this requires players to behave honestly and without malicious intent, it is the responsibility of casinos to take all necessary measures to ensure that players can enjoy the game in fair and safe conditions.

DEFINITION OF FAIR AND SAFE CASINO

A fair casino is an online casino that: pays out all legitimate winnings; does not include unfair terms in its terms and conditions; does not resort to deceptive practices to cheat players; prevents access from restricted countries (does not allow players from certain countries to create an account or play) and only grants bonuses to those players who can use them. Even casinos with fair rules and a good approach to gambling can engage in dubious practices for players. In some cases, players may ignore certain rules and inadvertently break them, even though the rules are fair in opinion. That is why casinos should ensure compliance with all rules using technological means to prevent players from unintentionally getting into trouble.

FAIR AND SAFE CASINO

Fair and safe casinos like dreambet are those that meet all the criteria of fair and safe casinos and have also implemented measures that prevent players from accidentally breaking the rules or doing something that harms their own interests. Therefore, fair and safe casinos should prevent players from violating the general terms and conditions, bonus terms and conditions, or any other rules that could jeopardize the money they have in their account. In particular, fair and safe casinos should: ensure compliance with maximum bet amount limitations, restricted games, and other bonus conditions; warn players that they are about to do something that could be detrimental to them (such as accepting a bonus that could void the winnings of the previous bonus); check for multiple accounts when creating an account (we suggest checking the database for a combination of the new player’s name and date of birth and displaying a warning if any results are found; we will discuss this in more detail below). Fair casinos like dreambet works only with trusted software providers in the field of gambling. Except for LIVE casino games, to ensure the integrity of our casino games, a Random Number Generator (RNG) is always used to determine the random outcome of such games. This is a standard industry system that ensures consistently random results which have also been extensively tested by running and analyzing thousands of game rounds. The randomness of the RNG provides a credible and fair gaming environment. We cooperate with gambling regulatory authorities and online gambling licensing organizations with the intent of ensuring our compliance with the legislation of relevant jurisdictions.